1. First, let's make sure that your computer is compatible with the AlbumSaver software:
| COMPATIBLE OPERATING SYSTEM | NOT COMPATIBLE OPERATING SYSTEM |
| 10.13 (High Sierra) | 10.10 (Yosemite) |
| 10.14 (Mojave) | 10.11 (El Capitan) |
| 10.15 (Catalina) | 10.12 (Sierra) |
| 10.16 (Big Sur) |
2. If you have determined that AlbumSaver is compatible with your computer, let's make sure that the AlbumSaver show in Finder (step 1 on the screenshot):
| I CAN SEE ALBUMSAVER DRIVE | I CAN'T SEE ALBUMSAVER DRIVE |
| The drive is working, let's check the next step. |
Contact our customer support at support@albumsaver.com |
3. Next, let's check if you can see the AlbumSaver software on the AlbumSaver drive (see step 2 on the screenshot above).
| I CAN SEE ALBUMSAVER SOFTWARE ON THE DRIVE | I CAN'T SEE ALBUMSAVER SOFTWARE ON THE DRIVE |
| If you can see the software on the drive, check if you can launch it. | Contact our customer support at support@albumsaver.com |
If you need assistance with how to launch the AlbumSaver software, check out our video tutorial below:
Did the AlbumSaver software launch properly?
| YES | NO |
| You're all set! | Contact our customer support at support@albumsaver.com |
If you have any questions do not hesitate to email our customer support at support@albumsaver.com or leave us a message.
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