1. First, let's make sure that your computer is compatible with the AlbumSaver software:
|COMPATIBLE OPERATING SYSTEM||NOT COMPATIBLE OPERATING SYSTEM|
|10.13 (High Sierra)||10.10 (Yosemite)|
|10.14 (Mojave)||10.11 (El Capitan)|
|10.15 (Catalina)||10.12 (Sierra)|
|10.16 (Big Sur)|
2. If you have determined that AlbumSaver is compatible with your computer, let's make sure that the AlbumSaver show in Finder (step 1 on the screenshot):
|I CAN SEE ALBUMSAVER DRIVE||I CAN'T SEE ALBUMSAVER DRIVE|
|The drive is working, let's check the next step.||
Contact our customer support at email@example.com
3. Next, let's check if you can see the AlbumSaver software on the AlbumSaver drive (see step 2 on the screenshot above).
|I CAN SEE ALBUMSAVER SOFTWARE ON THE DRIVE||I CAN'T SEE ALBUMSAVER SOFTWARE ON THE DRIVE|
|If you can see the software on the drive, check if you can launch it.||Contact our customer support at firstname.lastname@example.org|
If you need assistance with how to launch the AlbumSaver software, check out our video tutorial below:
Did the AlbumSaver software launch properly?
|You're all set!||Contact our customer support at email@example.com|
If you have any questions do not hesitate to email our customer support at firstname.lastname@example.org or leave us a message.